FAQ

First, please register and once you have an account you will be able to make your teaching profile on the Edit Profile page(Please log-in) section of your account page.

Nothing. It's totally free for teachers. Only students pay a service fee in order to access the teacher's contact information.

Your students will pay you in cash at the end of each lesson. Note: Teachers should never ask students to pay in advance.

You can only have your teaching profile published if you plan to be in Japan for at least 60 days.

You do not need any specific qualifications to become a tutor on Hello-Sensei. However, having teaching experience or relevant certifications can help you attract more students.

This is up to your discretion. You can select your lesson fee on the Edit Profile page(Please log-in) section of your account page and pick a rate you think is appropriate. It's advised that teachers and students confirm the lesson fee before the lessons start.

Sure, go ahead, please. Most of the Japanese students are looking for teachers who can help them brush up their conversation skills, which means that you can talk to them in the language you are teaching.

Your teaching profile will be published on our Students' page normally within 24 hours of your submission. And it will appear in teacher search results for 90 days after the last update.

Students will usually contact you for the first time by sending an e-mail to your registered e-mail address after they have received your contact information. They may also use other means, such as phone, if you have allowed on your profile page for students to access your additional contact information. *Please frequently and routinely check your spam or junk e-mail boxes also as it seems that sometimes the lesson request e-mails are automatically sorted into there.

Please just let us know the name and the email address of the student using our Contact Us form. We will check it for you and get back to you as soon as possible.

You can ask the student directly more about himself/herself.
If you still don't feel comfortable for example, especially when the student is a person of the opposite gender, you may turn down the lesson request as these are private lessons. In case, you find someone suspicious please don't hesitate to report to us by using our Contact Us form.

If you receive any inappropriate messages, report the student immediately using the Contact Us form. Hello-Sensei takes such matters seriously and will take appropriate action.

Hello-Sensei.com currently haven't set a strict rule for language schools searching language teachers as it seems that generally teachers welcome also lesson requests from language schools. Please turn down the request if you don't wish to take their offer.

The lessons typically take place in public places such as cafes near train stations.
Please meet for lessons in public for example, especially when the student is a person of the opposite gender, or even the same gender at least until you get to know each other. Please note that lessons involving alcohol are not allowed.

If you are currently not looking for new students, please make sure to change the status of your teaching profile to "Unpublished" at the top of the Edit Profile page(Please log-in). Your teaching profile will be no longer appear on our students' site.

Yes, please tell the student that you are currently unavailable for lessons. If you are currently unavailable for lessons in general, please be sure to change the status of your teaching profile to "Unpublished" status at the top of the Edit Profile page(Please log-in) section of your account page until you are able to offer lessons again. If you wish to remove your account/profile permanently, please let us know by using our Contact Us form. We will do it for you after receiving your confirmation.

These students probably requested your contact information before you set it to "Unpublished" status. Sometimes this occurs when the students do not contact the teacher immediately after they've received the teacher's contact information.

This typically happens when the student uses a Japanese cell phone email address.
Please Contact Us and let us know the student's name and his/her email address, and we will try to solve this problem.

You can update your teaching profile details anytime online at the section of your account page. Your updated profile will be published, normally within 24 hours.

The lesson fee fields are currently all hourly base on Hello-Sensei.com. So please describe the detail of your lesson fee in 'Message to students' field in your teaching profile if you have another lesson fee structure.

You can update it at the Edit Account page(Please log-in) section of your account page.

You can request a One-Time Login link by email and then you can log-in again to set your new password.

To attract more students, ensure your profile is complete and up-to-date. Include details about your teaching experience, methodology, and any special skills or certifications. Adding photos and a compelling introduction can also make your profile more appealing.
Please check out this page where we provide additional tips on how to find more students.

No. We offer only the online teacher-student matching service that gives you the opportunity to find students.

If you wish to remove your account/profile permanently, please let us know by using our Contact Us form. We will do it for you after receiving your confirmation. If you are just temporarily not available for lessons, you can set your teaching profile to "Unpublished" status in Edit Profile page(Please log-in).

If you encounter any technical issues, please contact Hello-Sensei support through the Contact Us form, and we will assist you as soon as possible.

Please feel free to contact us anytime by using our Contact Us form. We will answer your question as soon as possible.