FAQ

How do I make my account and teaching profile?

First, please register and once you have an account you will be able to make your teaching profile on the プロフィール編集 section of your account page.

How much does this teacher-student matching service cost?

Nothing. It's totally free for teachers. Only students pay a service fee in order to access the teacher's contact information.

How do I get paid?

Your students will pay you in cash at the end of each lesson. Note: Teachers should never ask students to pay in advance.

How much should I charge per lesson?

This is up to your discretion. You can select your lesson fee on the プロフィール編集 section of your account page and pick a rate you think is appropriate. It's advised that teachers and students confirm the lesson fee before the lessons start.

I don't speak Japanese at all. Can I still register?

Sure, go ahead, please. Most of the Japanese students are looking for teachers who can help them brush up their conversation skills, which means that you can talk to them in the language you are teaching.

Where and when will my teaching profile be published?

Your teaching profile will be published on our student's page normally within 24 hours of your submission.

How will students contact me?

Students will usually contact you for the first time by sending an e-mail to your registered e-mail address after they have received your contact information. They may also use other means, such as phone, if you have allowed on your profile page for students to access your additional contact information. *Please frequently and routinely check your spam or junk e-mail boxes also as it seems that sometimes the lesson request e-mails are automatically sorted into there.

How can I know if the student who has contacted me is a member of hello-sensei.com?

Please just let us know the name and the email address of the student using our Contact Us . We will check it for you and get back to you as soon as possible.

A student contacted me, but he/she didn't write much about himself/herself. I don't feel comfortable meeting someone I don't know much about. Should I still meet him/her?

You can ask the student directly more about himself/herself. If you still don't feel comfortable for example, especially when the student is a person of the opposite gender, you may turn down the lesson request as these are private lessons. In case, you find someone suspicious please don't hesitate to report to us by using our Contact Us .

Where do lessons take place?

The lessons typically take place in public places such as cafes near train stations.
Please meet for lessons in public for example, especially when the student is a person of the opposite gender, or even the same gender at least until you get to know each other.

A student just contacted me for a trial lesson but I'm not available for the student's request. Should I still respond to him/her?

Yes, please tell the student that you are currently unavailable for lessons. If you are currently unavailable for lessons in general, please be sure to change the status of your teaching profile to "Unpublished" status at the top of the プロフィール編集 section of your account page until you are able to offer lessons again. If you wish to remove your account/profile permanently, please let us know by using our Contact Us form. We will do it for you after receiving your confirmation.

I have set the status of my teaching profile to "Unpublished" status, but students still keep sending me e-mails. Why?

These students probably requested your contact information before you set it to "Unpublished" status. Sometimes this occurs when the students do not contact the teacher immediately after they've received the teacher's contact information.

My reply email to a student was returned by error, and for some reason, I can't reply to the email address the student has sent me the lesson request email through.

This typically happens when the student uses a Japanese cell phone email address. Please contact us and let us know the student's name and his/her email address, and we will try to solve this problem.

How can I change my lesson fee or lesson area?

You can update your teaching profile details anytime online at the プロフィール編集 section of your account page. Your updated profile will be published, normally within 24 hours.

Where can I change my registered e-mail address?

You can update it at the アカウント編集 section of your account page.

I forgot my password! What should I do?

You can reset the password and then you can log-in again to set your new password.

How long must I plan to be in Japan to have my teaching profile published on hello-sensei.com?

You can only have your teaching profile published if you plan to be in Japan for at least 60 days.

Can I get a visa from hello-sensei.com?

No. We offer only the online teacher-student matching service that gives you the opportunity to find students.

My question is none of the above. What should I do?

Please feel free to contact us anytime by using our Contact Us form. We will answer your question as soon as possible.