FAQ

How can I have an account and make my teaching profile?

First, please register and once you have your own account you will be able to make your teaching profile on the Edit Profile section of your account page.

How much does this matching service cost?

Nothing. It's totally free for teachers. Only students pay a service fee in order to access the teacher's contact information.

How do I get paid?

Your students will pay you in cash at the end of each lesson. Teachers should never ask students to pay in advance.

How much should I charge per lesson?

It's up to you. You can decide your own lesson fee so just pick a rate which you think is appropriate.

Where and when will my teaching profile be published?

Your teaching profile will be published on our student's page normally within 24 hours of your submission.

How do students contact me?

Students will usually contact you for the first time by sending an e-mail to your registered e-mail address after they have received your contact information. They may also use other means, such as phone, if you have allowed on your profile page for students to access your additional contact information.

I don't speak Japanese at all. Can I still register?

Sure, go ahead, please. Most of these Japanese students are looking for teachers who can help them brush up their conversation skills, which mean that you can talk to them in the language you are teaching.

Can I get a visa from hello-sensei.com?

No. We offer only the online teacher-student matching service that gives you the opportunity to find students.

How long must I plan to be in Japan to have my teaching profile published on hello-sensei.com?

You can only have your teaching profile published only if you plan to be in Japan for at least 60 days.

A student just contacted me for a trial lesson but I'm not available for the student's request. Should I still respond to him/her?

Yes, please tell the student that you are currently unavailable for lessons. If you are currently unavailable for lessons at all please be sure to make the status of your teaching profile "unpublished" on the top of the Edit Profile section of your account page until you can start offering lessons again.

I have set the status of my teaching profile to "unpublished" but students still keep sending me e-mails. Why?

These students probably requested your contact information before you set it to "unpublished". Sometimes this occurs when the students don't contact the teacher immediately after they've receive the teacher's contact information.

My reply email to a student was returned by error, and for some reason it seems that I can't reply to the email address the student has sent me the lesson request email via.

This typically happens when the student uses the Japanese cell phone email address. Please contact us and let us know the student's name and his/her email address so that we can try to solve the issue.

How can I change my lesson fee or lesson area ?

You can update your teaching profile details anytime online at the Edit Profile section of your account page. Your updated profile will be published back, normally within 24 hours.

Where can I change my registered e-mail address?

You can update it at the Edit Account section of your account page.

I forgot my password! What should I do?

You can reset the password then log-in again to set your new password.

My question is none of the above what should I do?

Please feel free to contact us anytime by using our Contact Us form anytime. We will answer your question as soon as possible.